Shipping policy
Last updated: November 2026
We want your order to reach you quickly and safely. This Shipping Policy explains how and when we ship, and what to do if something goes wrong along the way.
At a Glance
- Shipping cost: Free on every order, no minimum
- Processing time: 1–3 business days
- Tracking: included with every order
- Lost or damaged in transit: replaced or refunded
1. Shipping Rates
All orders ship free, with no minimum order value. Every shipment includes a tracking number.
2. Order Processing
- Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).
- Orders placed on weekends or public holidays are processed on the next business day.
- During major sales and the holiday season, processing may take up to 2 extra business days.
You will receive an order confirmation email right after checkout, and a shipping confirmation email with your tracking number as soon as your order leaves our warehouse.
3. Estimated Delivery Times
Delivery times are counted in business days from the day your order ships:
- United States: 5–8 business days
- United Kingdom: 7–14 business days
- Canada: 10–18 business days
- Australia & New Zealand: 10–18 business days
- Europe: 10–18 business days
- Rest of the world: 10–20 business days
These are estimates, not guarantees. Weather, carrier delays, customs checks and peak seasons can add time.
4. Order Tracking
Tracking information can take up to 48 hours to become active after you receive your shipping email. You can check the status of your order at any time on our Track Your Order page using your tracking number.
5. Shipping Address
Please check your shipping address carefully at checkout. If you need to change it, email thienbinh1973lg@gmail.com as soon as possible. We can only update an address before the order has entered the shipping process. We are not responsible for orders delivered to an incorrect or incomplete address entered at checkout.
6. Customs, Duties & Taxes
For orders shipped outside the United States, any customs duties, import taxes or VAT charged by the destination country are the responsibility of the customer. Customs clearance can occasionally cause delays that are outside our control.
7. Lost, Stolen or Damaged Packages
All shipments are insured.
- Lost in transit: if the carrier confirms your package is lost, we will send a replacement free of charge or issue a refund.
- Arrived damaged: email thienbinh1973lg@gmail.com with your order number and photos of the package and items, and we will make it right.
- Marked "delivered" but not received: please check with neighbours, your building's reception and your local post office first. If you still cannot find it, contact us within 7 days of the delivery date so we can open a claim with the carrier.
8. Missing or Incorrect Items
If an item is missing from your order, or you received the wrong item, email thienbinh1973lg@gmail.com within 7 days of delivery with your order number and a photo of what you received. We will send the missing or correct item at no extra cost.
9. Returns & Refunds
Returns, exchanges and refunds are covered by our Refund Policy, including our 30-day satisfaction guarantee from the date your order is marked as delivered.
10. Contact Us
Questions about your delivery? Email thienbinh1973lg@gmail.com with your order number and we will be happy to help.